We at Old Military Spares want your online experience to be enjoyable, simple and successful.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us using our online form.

Payment & Shipping Times

We accept most credit card/debit cards. Our orders are shipped from mainland U.K. and are usually dispatched within 3 working days.

We do not ship on Saturday, Sunday or Local/Public Holidays.

Customers must allow 10 working days for delivery before we will reship or refund orders.

Any returns should be sent to the following address. Please include a note with your order number, name and address etc with your returned items.

Richard Moore Engineering
Three Acres Business Park
Creek Road
March
Cambridgeshire
PE15 8SW

Returns

Refunds and Reshipments

If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item.

We accept non faulty items back from our customers within 14 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.

Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.

Any orders returned after 14 days are not entitled to any refund.

For refunds you must return your order to the address below.

Richard Moore Engineering
Three Acres Business Park
Creek Road
March
Cambridgeshire
PE15 8SW

Payment Options

We accept the following credit cards: Visa, MasterCard, Maestro cards and Visa debit cards

Online orders can be paid by debit/credit card.

UK Shipping

Order Confirmations

You’ll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.

Shipping Methods and Charges

Orders less than 30kg

Cost £30 and will be sent via Parcelforce 48. Items will be shipped within 3 working days via 48 hour delivery. You will be notified by email with your unique tracking number when your item has been dispatched. Orders placed on the weekend or bank holidays will be processed on the next working day.

Orders over 30kg

Will be quoted at checkout depending on geographical location within the U.K. These items are sent on a pallet via Palletways 3-5 economy delivery. Please notify us via email within 24 hours if you do not have equipment to unload from the lorry, so we can inform the driver.

Lost Parcels

If a parcel is lost/­undelivered please advise us as soon as possible so we can inform our courier of the missing parcel.